What does the 'One Love' principle mean for RPS teams?

• A. Prioritizing speed above all else, regardless of guest experience.
• B. Focusing on the guest experience while maintaining teamwork.
• C. Focusing only on customer satisfaction, ignoring teammates.
• D. Caring for guests and teammates, delivering great product, and sustaining a positive work culture.

Answer: (D)

One Love means caring for both guests and teammates while delivering a great product and keeping a positive work culture. In practice, it means prioritizing the guest experience, supporting your teammates to work well together, ensuring the product is consistently excellent, and maintaining a respectful, upbeat environment. This is exactly what the choice expresses: caring for guests and teammates, delivering a great product, and sustaining a positive work culture. The other ideas focus on only one part—speed at the expense of guest experience, or prioritizing customers while neglecting teammates, or neglecting culture—so they don’t capture the full spirit.