What is the objective for drive-thru order accuracy in RPS?

• A. Achieve high accuracy by comparing the prepared order to the ticket and confirming items with the guest when possible.
• B. Ensure orders are delivered within 60 seconds of the guest's arrival.
• C. Minimize talk time with guests to speed service.
• D. Prioritize speed over accuracy to keep queues moving.

Answer: (A)

The objective for drive-thru order accuracy is to ensure the guest gets exactly what they ordered. The best way to achieve this is to compare the prepared items to the order ticket and confirm items with the guest whenever possible. This double-check catches mistakes like missing items, wrong sauces, or unwanted substitutions before the order leaves the window, leading to happier guests and less waste.

Choices that emphasize speed or minimizing conversation miss the point because accuracy relies on careful verification and clear communication with the guest. Speed matters, but not at the cost of delivering the wrong order.