What should you do if you are holding on food in the drive-thru?

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Study for the Raising Cane's RPS Test. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

Multiple Choice

What should you do if you are holding on food in the drive-thru?

Explanation:
When you're holding on food in the drive-thru, the right move is to talk to the customer. Proactive communication helps manage expectations, shows courtesy, and gives you a moment to confirm the order, explain the hold, and ask whether the customer wants to wait or adjust the order. This approach keeps service smooth and accurate and reduces frustration or miscommunication. It’s better than rushing without explaining, leaving the window to seek help, or discarding food, all of which can create mistakes or waste.

When you're holding on food in the drive-thru, the right move is to talk to the customer. Proactive communication helps manage expectations, shows courtesy, and gives you a moment to confirm the order, explain the hold, and ask whether the customer wants to wait or adjust the order. This approach keeps service smooth and accurate and reduces frustration or miscommunication. It’s better than rushing without explaining, leaving the window to seek help, or discarding food, all of which can create mistakes or waste.

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