Which of the following is a valid step in Cane's steps of service?

• A. Follow up
• B. Make no follow-up
• C. Skip the greeting
• D. Ignore customer recovery

Answer: (A)

Following up with guests after their order is delivered is a key step in Cane’s service. It shows you’re attentive, helps verify that the order is correct, and gives a quick chance to address anything that isn’t right—whether that’s offering extra napkins, sauces, or refilling a drink. This moment completes the service experience and supports guest recovery if something isn’t perfect. Skipping the greeting breaks the essential connection with the guest, not following up misses an important opportunity to ensure satisfaction, and ignoring customer recovery leaves problems unresolved and the experience less positive.